Why APIs matter more than ever

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Modern enterprise networks are deeply connected to business systems. It’s not just about getting ports up or rules in place. It’s about integrating those changes into:

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• CMDBs (like NetBox, ServiceNow, Jira Insight)
• Monitoring tools (LogicMonitor, Prometheus)
• IP address management (BlueCat, Infoblox)
• Identity systems (ISE, Radius, LDAP)
• Ticketing platforms (ServiceNow, Jira)

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These systems don’t run in isolation — and neither should your automation.

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With the neops API-first approach, you can build workflows that cross silos. That means:

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• Triggering a config only if the asset exists and is tagged correctly in your CMDB
• Auto-creating or updating tickets during deployments
• Feeding task status into a Slack channel or dashboard
• Querying a DNS zone or checking if an IP is already in use
• Sending rollback signals to upstream systems if something fails

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One platform, many integrations — no duct tape

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neops provides a robust API platform that lets you integrate at any level:

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• Use neops as the orchestrator, pulling and pushing data as needed
• Use external tools to trigger neops workflows via REST calls
• Embed neops tasks inside service request flows or approval pipelines

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Our API layer is:

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• Well-documented
• REST-based
• Secure (token/auth driven)
• Consistent across modules

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You can use it to:

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• Query task status and logs
• Launch predefined workflows with parameters
• Fetch historical process data
• Integrate third-party validation steps

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Whether you need to trigger a neops task from ServiceNow, sync device metadata from your CMDB, or pull data into your NOC dashboard — it’s all part of the design.

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Real-world: Making systems talk

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In one customer case, we helped link ServiceNow, ISE, BlueCat, and Cisco Prime into a single automation chain. No central data lake. No human middleware.

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When a new site went live:

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• VLANs and port configs were applied through neops
• IP ranges were reserved and documented in BlueCat
• Policies were updated in ISE
• A rollout ticket was auto-created and closed in ServiceNow

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And yes — rollback was handled if anything failed along the way.

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This wasn’t custom dev work. It was built using standard neops modules and API connectors.

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Designed for change

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Systems come and go. Naming conventions change. APIs evolve. That’s why neops focuses on decoupling logic from tools. The integration points are flexible — the process logic stays intact.

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So when you switch from Jira to ServiceNow, or replace your monitoring stack, you don’t throw away your automation. You just rewire a few connectors and keep moving.

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Let’s connect the dots

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If you’re tired of building brittle bridges between tools, we get it. Let’s talk about how neops can make your network automation play nicely with the rest of your stack — without becoming a full-time integration project.